Redeem A Voucher


If you already have a voucher for one of our fantastic experiences and you wish to book in, the process is very simple.


  • Make sure you have your gift voucher to hand.
  • Call us on 01522 754280 during normal open times. (Try to avoid lunchtime at weekends and holidays!)

We will advise you on availability, and book you in on your selected date.


  • If you require specific dates, please have these to hand when you call.
  • If you wish to add additional participants or spectators, please let us know when you book.
  • If you have any special accessibility requirements or allergies you that may be relevant, please advise us during the call.

Don’t have a voucher? Or fancy treating yourself to another one? We have many fantastic animal encounters for you to choose from, just visit our VIP Animal Experiences page to see them all!